In most cases, you can visit during showroom hours. However, if you want to view a specific treadmill, exercise bike, elliptical or home gym machine, we recommend calling ahead so our team can confirm availability before you arrive.

Yes. Calling ahead is a good idea, especially if you are interested in a specific treadmill, exercise bike or fitness machine. This helps us confirm availability and allows our team to provide better assistance when you arrive.

Visiting the showroom helps you make a more confident decision. You can test the equipment, compare comfort and size, ask questions, and get expert guidance before purchasing. This is especially helpful when choosing larger fitness equipment such as treadmills, exercise bikes, ellipticals and home gym machines.

Most of what we stock is designed for home use, which means it's built to be approachable, not intimidating gym equipment. If you haven't trained in a while or you're starting fresh, we'll point you toward machines that are easy to get going on, comfortable to use consistently, and built to last beyond the first month of motivation.

Absolutely! and we encourage it. Treadmill feel varies more than most people expect. Belt cushioning, deck stiffness, motor response, handlebar height, these things only make sense when you're on the machine. Spend 5 minutes on two different models and the choice usually becomes obvious. No obligation to buy on the day. Visiting our showroom gives you the chance to test selected treadmill models in person, compare features and see which option feels right for your walking or running style.

Yes. We offer exercise bike options that may include upright bikes, indoor cycles and other cardio machines depending on current showroom availability. If you are looking for a specific model, we recommend calling ahead before visiting.

Yes. Our team can help you compare equipment based on your fitness goals, available space, preferred workout style and budget. Whether you are new to fitness, returning to training or upgrading your current setup, we can guide you towards suitable options.

Depends on your body and your goals. Treadmills burn more calories and mimic natural movement, but they're harder on joints and need more floor space. Exercise bikes are lower impact, quieter, and easier to get on and off, better for people with knee or hip issues or those returning to fitness. The honest answer is: try both in the showroom. Most people know within a few minutes which one they'll actually use.

Yes, and it's one of the most common things we sort out on the floor. Bring your room dimensions if you have them, width, length, and ceiling height matter more than people realise, especially for ellipticals. We'll factor in the machine footprint, the safety clearance behind a treadmill, and whether a folding model makes sense for your setup.

Yes. We also offer options for customers who want stronger performance features, regular training use or a more advanced home gym setup. Our team can help you compare machines based on durability, features and training needs.

Yes. We can help you choose equipment for a complete home gym setup, whether you are working with a spare room, garage, studio space or larger home training area. Our team can recommend suitable cardio, strength and functional training equipment based on your goals, layout and budget.

The right home gym setup depends on your training style, available space and fitness goals. For some customers, a treadmill or exercise bike may be enough. Others may benefit from a combination of cardio equipment, strength equipment, benches, weights or functional training accessories. Visiting the showroom allows us to help you build a setup that makes sense for how you actually train.

Yes. We offer commercial fitness equipment options, including Vision and Matrix gym equipment. These are suitable for commercial gyms, studios, corporate fitness spaces, hotels, schools, sporting clubs and other training facilities. Trusted by thousands of gyms and major franchise groups globally.

Yes. If you are planning a commercial gym, workplace fitness area, studio or facility upgrade, our team can help recommend suitable equipment based on your space, expected usage, training needs and budget.

Johnson Fitness is a vertically integrated manufacturer, every component that goes into our products comes from our own facilities. We have manufacturing facilities in Taiwan, USA, China, Japan and Vietnam. When you buy Johnson Fitness products you are buying direct from the manufacturer.

Yes. We offer buy now, pay later options including Afterpay, Zip Pay, Humm and PayPal. Availability may depend on the product, order value and provider approval, so we recommend speaking with our showroom team about the best payment option for your purchase.

Yes, cash payment may be accepted in the showroom. We recommend confirming available payment methods with the showroom team before visiting, especially for larger purchases.

Yes. We can arrange delivery for eligible fitness equipment purchases. Delivery options may vary depending on your location, product size and current availability.

Delivery timeframes can vary depending on your location, product availability and the type of delivery required. Some items may be available for quicker dispatch, with estimated delivery within 5–8 business days or even earlier in metro areas. Regional deliveries may take approximately 10–15 business days. Larger equipment or orders requiring assembly may require additional time. Our showroom team can confirm the expected delivery timeframe before you purchase.

Yes. Assembly may be available depending on the product and delivery location. Some fitness equipment requires professional setup to ensure it is assembled safely and correctly, especially larger items such as treadmills, ellipticals and home gym equipment.

We do not accept cancellations, returns or refunds due to change of mind. Please check all product dimensions, specifications and suitability before purchasing.

If you are unsure about a product or need further confirmation before placing an order, please contact our team before you purchase.

If your item is faulty, please visit jhta.com.au and get in touch with our customer service team for assistance.

Support is available after purchase through our customer support portal at jhta.com.au or by calling 1300 760 601. Our support team can assist with product enquiries, warranty support, troubleshooting and service-related questions.

For after-sales support, you can contact our support team through jhta.com.au or call 1300 760 601. This helps ensure your enquiry is directed to the right team for assistance.