FREE Australia wide shipping for all brand new Horizon products!

Shipping, Return and Cancellation

Enjoy FREE Australia-Wide Curbside Shipping on All Brand New Horizon Products!

We deliver to Victoria, New South Wales, South Australia, Queensland, Brisbane, Western Australia, and Tasmania.

  • All units are boxed and delivered to curbside only.
  • Free Australia-wide curbside shipping is available on all brand new Horizon products.
  • Products will be shipped only after full payment is received.
  • Orders will be dispatched within 3–5 business days, subject to availability.
  • Please ensure someone is available to assist with receiving the item on the day of delivery.

Please note:
Accessories, including items from the Australian Barbell Company, are not included in our complimentary shipping offer and will incur an additional delivery charge.

Product Installation/Assembly

If you would like to arrange installation before your product is delivered, please contact us in advance. Additional fees will apply.

For properties with stairs or special delivery requirements, arrangements must be made with our Delivery & Installation (D&I) service prior to dispatch. Extra charges will be incurred by the courier for stair access or complex deliveries 

Victoria: Between 10- 15 business days after order is placed.
All other states: Between 15 - 18 working days after order is placed.

 

Estimated Delivery Time (Freight Only)

Metro Areas: Between 7 - 10  business days after order is placed.
Regional Areas: Between 10 - 15  business days after order is placed.
International Shipping (NZ): Between 20 - 30 working days after order is placed

*Refurbished or Showroom products that are assembled may take longer to dispatch for due diligence. 

*Third Party Product (ABC) ETA is between 10-15 business days after the order is placed. Subject to supplier's availability.

Shipping Pricing

Up to $1000 - $99 inc GST  (Regional)
$1000 - $3000 - $149 inc GST   (Regional)
$3000 - $5000 - $199 inc GST    (Regional)
$5000 onwards - $249 inc GST   (Regional)
All accessory products from Australia Barbell Company = $49 inc GST


Pick-up

Pickup is only available upon receipt of "Ready For Pick-up" notification email.
Pick-up location: 132 Vision Street, Dandenong South, 3175 VIC.
Pick up hours: Mon - Fri (9:30AM - 3:30PM) excluding Public Holidays.


Cancellations, Returns or Refunds

We do not accept cancellations, returns or refunds due to change of mind or product purchased incorrectly (Including all third-party products and/or spare parts). On rare occasions, if a change of mind request is approved, an admin fee of $199 + GST will incur. The buyer will also be responsible for any courier charges for returned products. 

Please check all dimensions and product specification prior to purchase. If you are unsure or require further confirmation, please contact info@johnsonfitness.com.au.

For all spare part related inquiries, please contact service@jhta.com.au prior to purchase. 

If the item is faulty, please visit Johnson Health Tech Support Portal and get in touch with our customer service team.

Terms updated on 15th of July 2025.