Shipping, Return and Cancellation

Complimentary Curbside Delivery Australia and New Zealand

We delivery to all Victoria, New South Whales, South Australia, Queensland, Western Australia, Tasmania and all New Zealand residents

Unit will come boxed. To arrange installation for this product, please contact us. Special delivery will need to be arranged with the courier if you have stairs leading up to your property.

Product will only be shipped after full payment is received.
All available products will be dispatched within 2 working days.
Complimentary curbside delivery Australia wide. Please have someone to assist on the day of delivery.
Additional charges apply for door-to-door delivery, please contact us at support@jhta.com.au for rates.
Additional charges apply for installation, please contact us at support@jhta.com.au for rates.

Estimated Delivery time (Freight only)

Victoria: Between 3 - 5 working days after order is placed.
All other states: Between 5 -10 working days after order is placed.
International Shipping (NZ): Between 21 - 30 working days after order is placed

Product installation/assembly

Victoria: Between 5 - 7 business days after order is placed.

All other states: Between 10 -15 working days after order is placed.

International Shipping (NZ): Between 30 - 40 working days after order is placed

Pick-up

Pickup is only available upon receipt of "Ready For Pick-up"notification email.

Pick-up location: 78, Logis Blvd, Dandenong South, 3175 VIC

Mon - Fri (8:30AM - 3:30PM) Exclude Public Holidays

Cancellations, Returns or Refunds

We do not accept cancellations, returns or refunds due to change of mind. On rare occasions, if a change of mind request is approved, an admin fee of $149 + GST will incur. 

Please check all dimensions and product specification prior to purchase. If you are unsure or require further confirmation, please contact support@jhta.com.au.

If the item is faulty, please visit Johnson Health Tech Support Portal and get in touch with our customer service team.

Please note - we are unable to comment or recommend on appropriate products for individuals with pre-existing medical condition/s. Please consult your health care practitioner for further advice.